Frequently asked questions
About us
Born in 2023, our brand began with a simple idea — that comfort should never be limited by season.
We believe warmth isn’t just about temperature — it’s a feeling. A quiet joy that comes from soft textures, relaxed moments, and the ease of being at home, wherever you are.
As a new-generation brand, we don’t carry centuries of legacy — we carry a modern purpose:
to bring warmth and comfort to more people, all year round.
Every pair of slippers we make is designed to remind you of life’s gentle pleasures — cozy mornings, slow evenings, and the comfort of being yourself.
Because comfort isn’t a luxury. It’s a way of living.
Refunds & Exchanges
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Contact us
If you have any questions or concerns about our products or service, please feel free to email us.
We will get back to you as soon as possible, generally within one business day.
Email: chengxinginc@outlook.com